Subscription Orders

Some important things to ensure you are familiar with so we are all on the same page:

Payments & Processing

Weekly subscription customers:
Orders are processed (and payment taken after week 1) on Sundays however, your fresh seasonal organic produce will be lovingly selected from the best on offer at the farmers markets in the wee hours of the morning, packed and delivered to you on Tuesday, Wednesday or Thursday (depending on your catchment area).

Any changes to your recurring order need to be done BEFORE 5pm Sunday. 

When you first place your order with The Organic Scarecrow for a delivery every 1, 2, 3 or 4 weeks, payment for week 1 is deducted from your credit card/paypal account at the time of purchase, and then for every weeks order after the first, payment will be deducted from your credit card/ paypal account on the Sunday prior for delivery on the following week. This is because we need to provide commitment to our amazing farmers and place our order with them prior to heading out to the markets at sparrows fart to ensure we get their best prices and best produce and be waste free. 

Your first recurring order:
All first time recurring orders are processed immediately upon confirming your order via our website. Orders can be placed up until 5pm Sunday for delivery Wednesday or Thursday depending on catchment area. After your initial payment is processed all consecutive payments will be processed on the Sunday evening before your next delivery, so any changes, skips, or additions need to be done before 5pm Sunday.

Delivery

Your fresh seasonal organic produce will be lovingly selected from the best on offer at the farmers markets in the wee hours of the morning, packed and delivered to you on the same day in the PM. NO specific times can be provided, so if you are not home, we will leave in the best and safest spot we can find at/or close to your front door. If this is not suitable and you would like to make alternate arrangements, please email us at harvest@organicscarecrow.com as soon as you have confirmed your order and we will do our very best to accommodate your request.

At this stage, we only deliver to homes and offices (no PO boxes) on Sydney's Northern Beaches, North Shore, Eastern Suburbs and Inner West. We also offer a click and collect service from our Brookvale warehouse.

Cancellations

Subscription customers:
Cancellation notice period for subscription products is 1 week. Please remember orders are processed on the Sunday prior to delivery. To cancel your subscription, contact our friendly team on admin@organicscarecrow.com

You are welcome to place your subscription 'on hold' if you are going to be away from home, by skipping future orders in the system .This can be done by selecting the 'login' option in the main menu bar at the top of the website, proceed to login, once logged in select "manage subscription" and then next to each future order, you will be able to select to make a number of different actions, one being to 'skip'.

As all orders are processed each week on a Sunday you must make adjustments to your subscription before 5pm on Sunday to ensure they take effect for the next delivery, otherwise they will take effect for the following weeks delivery.

Thank you for taking the time to read through this information and if you have any questions, please don't hesitate to reach out and contact us.