Important Info


Some important things you should ensure you are familiar with so we are all on the same page:

Payments & Processing

Weekly subscription customers:
Orders are processed (and payment taken after week 1) on Fridays however, your fresh seasonal organic produce will be lovingly selected from the best on offer at the farmers markets in the wee hours of the morning, packed and delivered to you on Monday or Tuesday (depending on your catchment area) in the PM. 

When you first place your order with The Organic Scarecrow for a weekly delivery, payment for week 1 is deducted from your credit card/ paypal account at the time of purchase, and then for every weeks order after the first, payment will be deducted from your credit card/ paypal account on the Friday prior for delivery on the following Monday or Tuesday (2/3 days later). This is because we need to provide commitment to our amazing farmers and place our order with them prior to heading out to the markets at sparrows fart to ensure we get their best prices and best produce.

Casual one-off customers:
Payment for your one-off order is processed immediately upon confirming your order via our website. 

Your first order:
Orders are processed on Saturdays so for orders placed before 9pm on Saturdays, you will receive your first delivery that Monday or Tuesday, for orders placed after 9pm on Fridays, you will receive your first order the following Monday or Tuesday. 

Delivery

Your fresh seasonal organic produce will be lovingly selected from the best on offer at the farmers markets in the wee hours of the morning, packed and delivered to you on the same day in the PM. NO specific times can be provided, so if you are not home, we will leave in the best and safest spot we can find at/or close to your front door. If this is not suitable and you would like to make alternate arrangements, please email us at harvest@organicscarecrow.com as soon as you have confirmed your order and we will do our very best to accommodate your request.

At this stage, we only delivery to homes and offices (no PO boxes) on the Northern Beaches, and lower North Shore of Sydney. Delivery to these areas is FREE when you spend $80 or more, otherwise a small fee of $5 is required for delivery.

Cancellations

Weekly subscription customers:
Cancellation notice period for our weekly delivery subscriptions is 1 week. Please remember Monday/Tuesdday orders are processed on Fridays.

You are welcome to place your subscription 'on hold' if you are going to be away from home, by skipping future orders in the system .This can be done by selecting the 'login' option in the main menu bar at the top of the website, proceed to login, once logged in select "manage subscription" and then next to each future order, you will be able to make a select to made a number of different actions, one being to 'skip'.  

As all orders are processed each week on a Friday, you must make adjustments to your subscription before 9pm on Friday to ensure they take effect for that week, otherwise they will take effect for the following weeks delivery.

Casual one-off customers:
Orders can be cancelled up until 9pm each Friday as we process all orders on Fridays for Monday/Tuesday delivery. 

New customers with a promo code for 50% off first weeks order:
Cancellation notice period for this promotion of our weekly delivery subscription is 4 weeks. You are agreeing to this by processing your first order with us using this code. Please remember Monday orders are processed on Fridays. As all orders are processed each week on a Friday, you must make adjustments to your subscription before 9pm on Fridays to ensure they take effect for that week, otherwise they will take effect for the following weeks delivery.

Thank you for taking the time to read through this information and if you have any questions, please don't hesitate to reach out and contact us. 

Subscribing to our newsletter and TXT out:
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